Pleo per diem

Overview

A per diem is a lump sum that covers your costs while travelling with work. Most typically covering meals, travel or accommodation. We offered per diems to the German market in Pleo鈥斅燽ut our lack of support in Sweden was a common blocker for companies using Pleo.

The main challenge comes with each country having very different 鈥斅燼nd often opposite rules and regulations in place. We set to rethink the existing experience to work for both markets and 聽scale smoothly for future markets.

See blog post
聽鈫

My contribution

Product strategy User research Product design

The team

1 脳 product manager 1 脳 product designer 2 脳 engineers

Year

2021

Pleo per diem expense feature

Process

A scalable system

We needed to create a flexible and scalable framework that we knew could handle different countries requirements. We initially offered per diems just to the German market as they are most commonly used there. We wanted to first expand to Sweden 鈥斅燽ut we knew other markets would follow further down the line. We didn't want to have to redesign the experience each time some new rules were added into the mix.

The first step was evaluating the current flow we had for the German market. We delved into the rules and regulations for both markets and stress tested which parts of the interface fell down or needed adapting for different regulations.

Early flow sketches
Planning for user testing and design documentation
Putting the prototype together
Design flow specs
Localisation for different languages
Final interface screens

Outcome

We released an updated version of the per diem feature that handled both markets requirements. And has the flexibility to accommodate future market rules and regulations.

See blog post
聽鈫