Monzo credit score

Overview

Credit scores are an important part of anyone’s financial life — yet half of all adults in the UK have never checked theirs. Usually, the process is opaque, complicated and confusing. We brought credit scores into the Monzo app — letting people check theirs in just a few taps.

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My contribution

Product strategy User research Product design

The team

1 × product manager 2 × product designers 6 × engineers 1 × researcher 1 × marketer

Year

2020

Two screens of the credit score interface shown on device

Process

Over three months we built out a completely new product for Monzo. We partnered with TransUnion to provide customer’s credit information. We regularly heard from customers that people don’t know what credit scores are, what they mean, and why they’re important. So we worked hard to repackage TransUnion’s raw information into an experience that helped our customers. We focussed our efforts on education and giving customers the information they need to take action.

Whiteboard sketching to map out the lifecycle journey of a customer
Our assumption matrix that we filled in through user testing.
Exploring how we break down the segments of the interface dial.
Designs exploring the journey for customers that can't see their credit score.
Some of the final Android designs of the credit score feature.
Some of the final iOS designs of the credit score feature.

Outcome

We released the first version of our credit score product to 10,000 Monzo customers. We allowed people to check their credit score with just a few taps — and helped people to understand credit scores. Now available to all Monzo customers as a key part of the updated Monzo Plus package.

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Next project

Thriva

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